Last Updated: 21 Jul 2024
Privacy Policy
At Crafted Travel Plans, accessible from craftedtravelplans.com, your privacy is our utmost priority. This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your information.
Information We Collect
We may collect personal information such as your name, email address, phone number, and travel preferences when you use our services. This information helps us tailor our offerings to your needs.
How We Use Your Information
We use the information we collect to:
- Provide and improve our services.
- Communicate with you regarding your travel plans.
- Send promotional materials, if you opt-in.
Data Protection
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the Internet is completely secure.
Third-Party Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted partners to enhance our services, but only with your consent.
Your Rights
You have the right to request access to your personal data, request corrections, or delete your information. If you have any concerns about your privacy, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Refund Policy
Thank you for choosing Crafted Travel Plans! We appreciate your purchase and encourage you to read our policy carefully, as it outlines important information regarding your rights and obligations as our customer.
Eligibility for Refunds
Refunds are available only if requested within the first 24 hours of purchasing a custom itinerary (applicable only till the preferences discussion has not started). Generally, refunds are not provided; however, in extraordinary cases where you have purchased the same service multiple times, we may consider issuing a refund. The company retains sole discretion to evaluate refund requests on a case-by-case basis.
Refund Process
If we approve a refund, it will be processed within 24-48 hours. Please note that third-party payment gateways may take an additional 3-5 business days to credit the amount back to your account.
Please be aware that refunds will not be issued if you wish to alter the type of service provided. Instead, we may adjust the service with the existing amount remitted to us, at our discretion.
In the event that your itinerary PDF becomes corrupted or requires replacement during normal use, you can download it again from your order notification email. Alternatively, you may contact us via WhatsApp at +91-9103 802 603 along with your Order ID. We will assess each request on a case-by-case basis to determine if a new itinerary can be provided.
Non-Refundable Items
Certain fees and services, and all 3rd part services such as flights, stays, transportation, experience and others are 100% Non Refundable.
Cancellation Policy
As a customer, please note that cancellations on general grounds are not permitted. However, the company retains the discretion to consider extraordinary circumstances on a case-by-case basis.
We strive for accuracy in our service specifications and pricing; however, due to potential technical issues, typographical errors, or incorrect information provided by third parties, discrepancies may occur. In such cases, we will inform you promptly once the error is identified.
To ensure a safe and trustworthy environment, we maintain a list of fraudulent transactions and non-compliant users. We reserve the right to deny access to our services or cancel any future bookings made by such users at our discretion.
How to Cancel
To send a cancel request, please contact us via email or phone, providing your purchase reference. We will check your request and confirm it in writing.
Terms & Conditions
These Terms & Conditions govern your use of our website and services. By using craftedtravelplans.com, you agree to comply with these terms.
Destination Confirmation
A destination is confirmed during our initial discussion where we explore your preferences and budget to finalize the perfect choice. Once the destination is confirmed, an itinerary will be created specifically for that location. Please note that any changes to the destination will be treated as a new order. However, we allow up to 2 iterations on the itinerary
Payment Terms
All payments must be made in full before planning starts. We accept various payment methods as specified on our website.
Liability
Crafted Travel Plans is not liable for any loss, injury, or damage incurred during your travel. We act as an intermediary between you and service providers (airlines, hotels, etc.) and are not responsible for their actions.
Changes to Terms
We reserve the right to modify these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website.
Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in New Delhi, India.